Privacy policy

This policy explains what Nusayr (“the app” and “the site”, operated by Mohammed Basheer Ahmed) collects, why, and the choices you have. By using Nusayr you agree to this policy.

Information we collect

Profile details you provide. Your name, phone number and city, used to identify you and to let a Nusayr representative follow up on packages you show interest in.

Enquiry details. When you send an enquiry or request a callback, we collect what you type: your name, mobile number, city, traveller count and message. Browsing the website requires no account and no personal data.

Package enquiries. When you send an enquiry about a package (“Send enquiry” on the website, “Interested” in the app), we store it so we can contact you about it.

Approximate location (app). With your permission, the app uses your device location to calculate accurate prayer times, the Qibla direction and local weather. Coordinates are sent to prayer-time, weather and place-search providers to return those results. We do not use continuous background tracking, and you can refuse or revoke the permission at any time; the app then falls back to the city you choose manually.

Giving enquiries (app). If you offer to contribute to a cause, we store your name, city, mobile number and, only if you choose to state one, the amount you intend to give, so that we can call you back. Nusayr never collects or holds the money itself: you give to the cause directly.

On-device preferences and records (app). Settings such as your chosen city, calculation method and appearance, and personal records such as saved du'as, tasbeeh counts, prayer, qaza and fasting logs and bookmarks, are stored locally on your device. They are not sent to us.

Travel agencies. To verify an agency before it can list packages, we collect business and identity details: the owner's name, email and phone numbers, the agency's licence number, GSTIN, PAN, and Aadhaar or passport numbers. We use these to verify the agency and manage its listings. They are not shown to pilgrims. An agency can delete its account, as described in Your choices and rights.

Community partners and the people they refer. A community partner (for example, someone at a masjid or madrasa) gives us their name, institution, role, city and phone number. When a partner refers a family, the partner gives us that family's name, phone number, city and travel details, and confirms they have the family's permission to share the number. We then call the family about Umrah packages. If you were referred and do not want to be contacted, tell us at support@nusayr.com and we will stop and remove your details.

How logging in works: please read this

On the website you log in with your mobile number alone. We do not send a verification code and there is no password, so we cannot confirm that the person entering a number is its owner. Anyone who knows or guesses your number could open your account and see the enquiries you have sent, the packages you were interested in and the name and city you gave us. Please keep that in mind when deciding what to share, and treat your enquiry history as visible rather than private. We are aware this is weaker than a verified login and intend to strengthen it.

Travel agencies and community partners sign in differently, with a password they set themselves.

Cookies

The website sets only the cookies it needs to keep you signed in after you log in. They are not used for advertising and they do not track you across other sites. The website does not use third-party analytics or advertising cookies.

Notifications (app)

If you allow notifications, the app schedules prayer, jamaat and reminder alerts on your device using the operating system's alarm scheduler. Prayer times are time-critical to the minute, which is why the app requests permission to schedule exact alarms. Scheduling happens entirely on the device: no push service is used, and nothing about your prayer habits is sent anywhere. You can turn any of them off in Settings, or revoke the notification permission in your device settings.

How we use it

To provide prayer times and religious tools in the app, to show and follow up on Umrah packages you are interested in, and to improve Nusayr. When you send an enquiry about a package, the Nusayr team sees it, calls you, and then shares your details with the travel agency whose package you enquired about. Details are not shared with other agencies. We do not sell your personal data and we do not use it for third-party advertising.

Services we share data with

• Supabase hosts our database of profiles, packages and enquiries. Data is stored in Mumbai, India.
• Vercel hosts the website, so requests to the site pass through its servers.
• Al Adhan API (app) returns prayer times and Qibla direction for your city or coordinates.
• Open-Meteo (app) returns weather for the holy cities and for your city.
• Photon (Komoot) (app) turns what you type into a city, and your coordinates into a place name, when you set your location.
• Quran.com and recitation CDNs (app) serve the Qur'an text and audio you open.
• WhatsApp: if you choose to message us on WhatsApp, that conversation is handled by WhatsApp under its own terms.

These providers process only what is needed to return the requested result. Network requests always use encrypted (HTTPS) connections.

Who can see your data

Access is restricted by role. The Nusayr team can see the enquiries and callback requests you send. A travel agency sees only the enquiries that have been passed on to it for its own packages. Personal records on your device are not readable by other users of the app.

Your choices and rights

You can deny or revoke the location and notification permissions at any time in your device settings.

You can delete your account and all associated data from inside the app, under Settings → Delete account. This removes your data from the device and deletes your profile and enquiries from our servers.

You can also request deletion without opening the app: email support@nusayr.com or use the account deletion page. A request sent that way is actioned within 30 days, and we confirm when it is done. Consent to be contacted applies per enquiry: we only call about what you asked. The deletion page also explains what an agency or partner account keeps and why.

Data retention

We keep your profile and enquiries only as long as needed to serve you or as required by law, and remove them on request.

Children

Nusayr is intended for a general audience and is not directed at children under 13. We do not knowingly collect data from children.

Changes

We may update this policy; material changes will be reflected here with a new date.

Contact

Questions about this policy, or about your data: support@nusayr.com.