Delete your Nusayr account
This page covers both Nusayr apps and this website — the Nusayr app for pilgrims and the Nusayr Partner app for travel agencies and community partners. If you still have the app installed, the fastest route is inside it — pilgrims: Settings → Delete account; agencies: Profile → Security & Privacy → Delete Profile; community partners: Profile → Delete Profile. All take effect immediately. If you have uninstalled it, use the form below.
If you are a community partner, deleting your account removes your sign-in and your record. The families you referred stay with our team — some may be part-way through booking — but they are no longer linked to you. You can do it in a browser instead of the app: sign in to the partner portal and use Profile → Delete my account.
Enter the mobile number your account uses, so we can find the right records. You can also email support@nusayr.com instead.
What gets deleted
Your profile (name, mobile number and city), every package enquiry or “lead” recorded against you, your enquiries and callback requests, and any giving enquiry you sent. Personal records held only on your device — saved du'as, tasbeeh counts, prayer, qaza and fasting logs, bookmarks and settings — are removed when you delete the account in the app or uninstall it; they were never sent to us.
What may be kept
If an agency has already confirmed a booking with you, that agency keeps its own booking record under its own obligations — your contract is with them, not with Nusayr. We may also retain the minimum required by law (for example, tax or accounting records). Nothing retained is used to contact you again.
If you are a travel agency
Deleting an agency account erases your personal and KYC details — personal name, email, alternate phone, licence number, GSTIN, PAN, Aadhaar and passport numbers, and your password. Sign-in stops working immediately and you are signed out on every device.
We keep a limited commercial record: your agency name, agency ID, city, and the packages, enquiries and pilgrim bookings made through you. We cannot erase those — they are the travel and payment records of the pilgrims who booked with your agency, and that data is not ours or yours to delete on their behalf. Your registered mobile number is retained as the key those records are filed under. Nothing retained is used to contact you again.
How long it takes
In-app deletion is immediate. A request sent from this page is actioned within 30 days, and we call you on the number you gave to confirm once it is done.
For the full picture of what we collect and why, see the privacy policy.