Delete your Nusayr account
This page applies to the Nusayr app and this website. If you still have the app installed, the fastest route is Settings → Delete account inside it, which takes effect immediately. If you have uninstalled it, use the form below.
Enter the mobile number your account uses, so we can find the right records. You can also email support@nusayr.com instead.
What gets deleted
Your profile (name, mobile number and city), every package interest or “lead” recorded against you, your enquiries and callback requests, and any giving enquiry you sent. Personal records held only on your device — saved du'as, tasbeeh counts, prayer, qaza and fasting logs, bookmarks and settings — are removed when you delete the account in the app or uninstall it; they were never sent to us.
What may be kept
If an agency has already confirmed a booking with you, that agency keeps its own booking record under its own obligations — your contract is with them, not with Nusayr. We may also retain the minimum required by law (for example, tax or accounting records). Nothing retained is used to contact you again.
How long it takes
In-app deletion is immediate. A request sent from this page is actioned within 30 days, and we call you on the number you gave to confirm once it is done.
For the full picture of what we collect and why, see the privacy policy.